FAQs

Shipping

Please allow 3-5 business days for your order to be prepared and shipped. Once your package has been shipped you will receive an email confirmation. If you have any additional questions please email info@togetherwemother.com or use our contact page.

Lost, Stolen or Damaged Package

Together We Mother is not responsible for lost, stolen or damaged packages. If you think your package is lost or stolen please contact USPS or other delivery service for assistance (refer to your tracking number to determine which delivery service to contact)

Contact

We love hearing from you! Please reach out at info@togetherwemother.com or use our contact page and we will get back to you as soon as we can.

Cancellations or Changes

We do our best to get orders prepared and shipped quickly. Because of this we cannot guarantee changes or cancellations. If you have a desired change please email info@togetherwemother.com as soon as possible.

Returns

We want you to love your journal. If you do not, please reach out to info@togetherwemother.com to initiate your return. Returns are only accepted within 14 days of purchase. The item must be undamaged and preferably with original packaging. Returns are $7 within the United States. Returns for store credit are free.

Exchanges

Currently, we do not process direct exchanges. The best way to exchange is to return your item and process a new order. If you are exchanging due to an item defect please see ‘damaged product’ section above.

Refunds

Once your return has been received and inspected, we will send you an email to notify you within 5 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout, within a certain amount of days.

International Orders

We offer international shipping to all countries! Shipping cost is determined at checkout and responsibility of the customer. 

Social Media

We truly love seeing your photos on social media. Please tag us or use our hashtag #togetherwemotherjournal to share with us. If you use this hashtag please be aware this gives us permission to share the photo on our website or various other social media platforms.

We do our best to respond to all message on social media but if you need to speak with us regarding an order or something else important please email us at info@togetherwemother.com.

Colors

We eventually do plan to carry more colors other than grey but at this time grey is the only color we offer. Please feel free to email us to share with us which future colors you would love to see.

Book Layout

The book is 342 pages long. It is broken down into 52 sections to allow you to journal weekly. Each section begins with a small introduction ‘themed’ around a topic that all mothers encounter. See this blog post for a more detailed explanation of the book.

Photography

All of the photography you see on this website was done by Christina Hussey. You can see her website and more of her work here. Suffice it to say she is a gem and incredible at what she does. The photography on our Instagram is a mixture of photos taken by Christina, myself and others that I have collected from others and credited on each post.

Postpartum Drawing

The image of the postpartum woman that is printed in each order was done by Kayla Gale. Her work is incredible and she was so wonderful to work with. You can see more of her work and find out more about her here.

Other Questions

If you have any other questions not covered here please email us directly at info@togetherwemother.com or use our contact page!